DevOps Support Service

Specific DevOps Tasks Covered

• CI/CD Pipeline Implementation: Setting up pipelines using tools like GitHub Actions, Jenkins, or GitLab CI for automated build, test, and deployment.
• Infrastructure Automation: Provisioning and managing infrastructure using Terraform, AWS CloudFormation, or Ansible.
• Containerization: Dockerizing applications and managing container orchestration with Kubernetes or ECS.
• Monitoring and Logging: Integrating tools like Prometheus, Grafana, and ELK stack to ensure system health and performance tracking.
• Security Enhancements: Implementing DevSecOps practices, including automated security testing and vulnerability scanning.
• Cloud Management: Deployment and optimization of cloud resources on AWS, Azure, or GCP.

Tools Used

• Version Control: Git, GitHub, Bitbucket
• CI/CD: GitHub Actions, Jenkins, GitLab CI/CD
• Infrastructure as Code (IaC): Terraform, AWS CloudFormation
• Containers: Docker, Kubernetes, Amazon ECS
• Monitoring: Prometheus, Grafana, CloudWatch
• Security: Snyk, Trivy, AWS IAM Policies

Support Duration

• Standard: 3-month support post-implementation for maintenance, updates, and troubleshooting.
• Extended: Additional support packages are available upon request, billed hourly or as per negotiated terms.

Additional Costs

• Infrastructure costs (cloud service charges) are billed separately.
• Extended support or custom feature requests will incur additional charges.
• Training sessions or documentation creation can be availed at an extra cost.

Service-Level Agreements (SLAs)

• Response Time: Initial response within 4 business hours for standard support.
• Uptime Guarantee: Infrastructure deployed adheres to a 99.9% uptime target.
• Resolution Time: Critical issues resolved within 24-48 hours; non-critical within 5 business days.